Privacy Policy
The privacy policy explains how and for what purpose we collect, process, and use personal data. We regularly make modifications to further strengthen the protection of our customers' personal data. The security of your personal data is very important to us.
Privacy Policy
The privacy policy explains how and for what purpose we collect, process, and use personal data. We regularly make modifications to further strengthen the protection of our customers' personal data. The security of your personal data is very important to us.
1. General Notes
The responsible party operates the website resaphene.ch (hereinafter referred to as "we"). On this website, you can learn about our organization, make use of our online services, and get in touch with us.
The responsible party operates the website resaphene.ch (hereinafter referred to as "we"). On this website, you can learn about our organization, make use of our online services, and get in touch with us.
The privacy policy published on this website at the time of use applies to the use of the website. In the case of an ongoing contractual relationship between us, a separate data processing agreement may take priority. If you would like to make special privacy agreements with us regarding our offered products and services, please contact us separately at the address provided in point 2 below.
The privacy policy published on this website at the time of use applies to the use of the website. In the case of an ongoing contractual relationship between us, a separate data processing agreement may take priority. If you would like to make special privacy agreements with us regarding our offered products and services, please contact us separately at the address provided in point 2 below.
We inform you transparently and understandably in this privacy policy about which personal data we process on this website and in the initiation or execution of an ongoing contract with you, and how we handle it.
We inform you transparently and understandably in this privacy policy about which personal data we process on this website and in the initiation or execution of an ongoing contract with you, and how we handle it.
2. Responsible party
Resaphene Suisse AG
Bahnhofplatz 5
9322 Egnach Switzerland
Telephone: +41 71 510 07 24
Email: info@resaphene.ch
Resaphene Suisse AG
Bahnhofplatz 5
9322 Egnach Switzerland
Telephone: +41 71 510 07 24
Email: info@resaphene.ch
If you have any questions or concerns about data protection, you can contact us at this address at any time.
If you have any questions or concerns about data protection, you can contact us at this address at any time.
Data Protection Officer: Zidane Rauterkus, reachable via the contact information in the imprint.
Data Protection Officer: Zidane Rauterkus, reachable via the contact information in the imprint.
3.1 What data we collect and process
Mainly, we process personal data that you provide to us (e.g., via contact forms or related to a contractual relationship) or that we collect in the course of operating our website. Please refer to the details of the technical collection and use of data through cookies, analysis tools, and third-party plug-ins in the description under point 4 below. If applicable, we also receive personal data about you from third parties.
Mainly, we process personal data that you provide to us (e.g., via contact forms or related to a contractual relationship) or that we collect in the course of operating our website. Please refer to the details of the technical collection and use of data through cookies, analysis tools, and third-party plug-ins in the description under point 4 below. If applicable, we also receive personal data about you from third parties.
The data processing may affect the following categories:
Personal identification data (e.g. name, address, date of birth, etc.);
Contact data, including any information of a customer, contractual partner, or employer (e.g. email address, telephone number, etc.);
Financial data (e.g. account information, payment details, etc.);
Orders concerning you that we receive from third parties (e.g. when we deliver something to you or do something for you)
Documents concerning you, powers of attorney, extracts from official registers (e.g. commercial register), credit reports, references, recommendations/notes from third parties about you
Your social media/online activities, any images and recordings or publications in which you appear
Automatically/technically collected data, such as online identification (e.g. cookies, IP addresses, device identification numbers) - see details in point 4 Individual data processing operations
The data processing may affect the following categories:
Personal identification data (e.g. name, address, date of birth, etc.);
Contact data, including any information of a customer, contractual partner, or employer (e.g. email address, telephone number, etc.);
Financial data (e.g. account information, payment details, etc.);
Orders concerning you that we receive from third parties (e.g. when we deliver something to you or do something for you)
Documents concerning you, powers of attorney, extracts from official registers (e.g. commercial register), credit reports, references, recommendations/notes from third parties about you
Your social media/online activities, any images and recordings or publications in which you appear
Automatically/technically collected data, such as online identification (e.g. cookies, IP addresses, device identification numbers) - see details in point 4 Individual data processing operations
3.2 Principles for the processing of your personal data
We process your data in accordance with the legal requirements for the purposes outlined in this privacy policy or in accordance with our contractual agreements. We ensure that the processing is transparent and proportionate.
We process your data in accordance with the legal requirements for the purposes outlined in this privacy policy or in accordance with our contractual agreements. We ensure that the processing is transparent and proportionate.
3.3. Purposes of Processing
We use your data exclusively for the purposes described in this privacy policy or contractually agreed upon, namely to market and provide products or services, to process your requests, for communication, and in connection with a contractual relationship. Some of the data is collected to ensure the error-free provision of the website. The data created while using the website may also be used to analyze your user behavior in order to continuously improve and personalize our offerings and the user experience.
We use your data exclusively for the purposes described in this privacy policy or contractually agreed upon, namely to market and provide products or services, to process your requests, for communication, and in connection with a contractual relationship. Some of the data is collected to ensure the error-free provision of the website. The data created while using the website may also be used to analyze your user behavior in order to continuously improve and personalize our offerings and the user experience.
Details regarding the technical collection, storage, and use of data by utilized services, cookies, analysis tools, and third-party plugins under point 4.
Details regarding the technical collection, storage, and use of data by utilized services, cookies, analysis tools, and third-party plugins under point 4.
3.4 Disclosure to Third Parties
Partially, we rely on services from affiliated companies, business partners, or other third parties who process your data partly on our behalf (e.g., for delivery, payment processing, and accounting, or service providers/IT providers, see details in point 4 Individual Data Processing Operations) and partly on their own responsibility (e.g., banks, tax offices, and insurance companies). Contractually, we ensure that these commissioned third parties, business partners, and affiliated companies meet the applicable data protection requirements. In some cases, we are also obligated to share your data with authorities, offices, financial institutions, insurers, and credit agencies.
Partially, we rely on services from affiliated companies, business partners, or other third parties who process your data partly on our behalf (e.g., for delivery, payment processing, and accounting, or service providers/IT providers, see details in point 4 Individual Data Processing Operations) and partly on their own responsibility (e.g., banks, tax offices, and insurance companies). Contractually, we ensure that these commissioned third parties, business partners, and affiliated companies meet the applicable data protection requirements. In some cases, we are also obligated to share your data with authorities, offices, financial institutions, insurers, and credit agencies.
3.5 Data processing in the domestic and foreign markets
In order to provide our services and thus to process your personal data, we work with providers from both domestic and international markets. The global offering allows us to deploy the best and most reliable services possible. However, other countries may have different data protection standards compared to Switzerland. In such cases, we enter into contractual measures with our service providers to ensure an adequate level of data protection (e.g., the EU standard contractual clauses approved by EDOEB or other appropriate measures).
In order to provide our services and thus to process your personal data, we work with providers from both domestic and international markets. The global offering allows us to deploy the best and most reliable services possible. However, other countries may have different data protection standards compared to Switzerland. In such cases, we enter into contractual measures with our service providers to ensure an adequate level of data protection (e.g., the EU standard contractual clauses approved by EDOEB or other appropriate measures).
The individual data processing procedures are described in detail below in point 4.
The individual data processing procedures are described in detail below in point 4.
3.6 How long we will retain your data
We store personal data only to the extent and for as long as necessary to fulfill the respective purposes for which the data was collected, we are legally obligated to retain it, or we have a legitimate overriding interest in its retention.
We store personal data only to the extent and for as long as necessary to fulfill the respective purposes for which the data was collected, we are legally obligated to retain it, or we have a legitimate overriding interest in its retention.
3.7 How we protect your data
We will securely store your data and take appropriate technical and organizational measures to protect your data from loss, access, misuse, or alterations. However, we would like to point out that data transmission over the internet (as well as communication via email) may have security vulnerabilities. Unfortunately, it is not possible to ensure complete protection of data from access by third parties.
We will securely store your data and take appropriate technical and organizational measures to protect your data from loss, access, misuse, or alterations. However, we would like to point out that data transmission over the internet (as well as communication via email) may have security vulnerabilities. Unfortunately, it is not possible to ensure complete protection of data from access by third parties.
Our contractual partners and employees with access to your data are required to comply with data protection regulations. Even in these cases, your data will be treated confidentially. Data that you enter on this website (e.g. orders or inquiries) will be transmitted securely (SSL or TLS encryption).
Our contractual partners and employees with access to your data are required to comply with data protection regulations. Even in these cases, your data will be treated confidentially. Data that you enter on this website (e.g. orders or inquiries) will be transmitted securely (SSL or TLS encryption).
3.8 Your rights regarding your data
You have the right to obtain information at any time about the personal data we process about you. You have the right to correct your personal data and, if applicable, to object to the processing or deletion of your personal data.
You have the right to obtain information at any time about the personal data we process about you. You have the right to correct your personal data and, if applicable, to object to the processing or deletion of your personal data.
If our processing is based on your consent, you also have the right to withdraw your consent to the processing of your data at any time in the future. To the extent that the GDPR is applicable and we carry out the processing to fulfill a contract or based on your consent, you also have the right to obtain a copy of the personal data for transfer to a third party.
If our processing is based on your consent, you also have the right to withdraw your consent to the processing of your data at any time in the future. To the extent that the GDPR is applicable and we carry out the processing to fulfill a contract or based on your consent, you also have the right to obtain a copy of the personal data for transfer to a third party.
Please note that exceptions or restrictions apply to these rights. In particular, we may need to further process and store your personal data in order to fulfill a contract with you, to safeguard our legitimate interests such as asserting, exercising, or defending legal claims, or to comply with legal obligations. As far as permitted by law, particularly to protect the rights and freedoms of other affected persons as well as to safeguard our legitimate interests (e.g., confidentiality and security interests as well as taking into account our operational resources and capabilities), we may therefore also refuse your data protection-related requests, such as requests for information and deletion, or only comply with them to a limited extent.
Please note that exceptions or restrictions apply to these rights. In particular, we may need to further process and store your personal data in order to fulfill a contract with you, to safeguard our legitimate interests such as asserting, exercising, or defending legal claims, or to comply with legal obligations. As far as permitted by law, particularly to protect the rights and freedoms of other affected persons as well as to safeguard our legitimate interests (e.g., confidentiality and security interests as well as taking into account our operational resources and capabilities), we may therefore also refuse your data protection-related requests, such as requests for information and deletion, or only comply with them to a limited extent.
You also have the right to file a complaint with the competent Swiss supervisory authority at any time: http://www.edoeb.admin.ch.
You also have the right to file a complaint with the competent Swiss supervisory authority at any time: http://www.edoeb.admin.ch.
4. Individual data processing operations
4.1 When visiting our website
When you visit this website, certain data is automatically stored on our servers or on servers of services and products that we use and/or have installed. This is done for system administration, for statistical or backup purposes, or for tracking purposes.
When you visit this website, certain data is automatically stored on our servers or on servers of services and products that we use and/or have installed. This is done for system administration, for statistical or backup purposes, or for tracking purposes.
4.1.1 Hosting: What information is collected automatically?
Our hosting partner automatically collects and stores information in so-called server log files, which your browser transmits to us automatically. This information includes:
Our hosting partner automatically collects and stores information in so-called server log files, which your browser transmits to us automatically. This information includes:
Referrer URL (referring website from which you access the URL);
Name of your Internet Service Provider;
Your IP address;
Information about the device, operating system, and browser used to access a URL;
The date and time of access;
Keywords (entered search terms) that led to the click on our website.
Referrer URL (referring website from which you access the URL);
Name of your Internet Service Provider;
Your IP address;
Information about the device, operating system, and browser used to access a URL;
The date and time of access;
Keywords (entered search terms) that led to the click on our website.
These data cannot be attributed to a specific person and there is no merging of this data with other data sources. The retention of log files serves to ensure the functionality and security of the website and the server infrastructure. This is where our legitimate interest lies.
These data cannot be attributed to a specific person and there is no merging of this data with other data sources. The retention of log files serves to ensure the functionality and security of the website and the server infrastructure. This is where our legitimate interest lies.
You can find a link to the privacy policy of our hosting partner in section 4.5.
You can find a link to the privacy policy of our hosting partner in section 4.5.
4.1.2 Website services from external servers: What information is collected automatically?
On our website, we use technologies, features, and content that are directly integrated and provided by the servers of external providers (e.g., a digital map, fonts, ReCaptcha, videos, or image CDN). When you access this content through our website, the providers become aware that our website has been accessed via your IP address.
On our website, we use technologies, features, and content that are directly integrated and provided by the servers of external providers (e.g., a digital map, fonts, ReCaptcha, videos, or image CDN). When you access this content through our website, the providers become aware that our website has been accessed via your IP address.
The use of these services is in the interest of a uniform, appealing, and user-friendly presentation of our online offerings as well as technical optimization.
The use of these services is in the interest of a uniform, appealing, and user-friendly presentation of our online offerings as well as technical optimization.
4.1.3 Website Analytics: What information is collected automatically?
We use analytics services to evaluate the use of our website and to obtain information for the optimization of our offerings. The analytics services use cookies to evaluate your use of the website, generate reports on user activities on the website, and provide us with additional services related to the use of the website and applications. We have a legitimate interest in this.
We use analytics services to evaluate the use of our website and to obtain information for the optimization of our offerings. The analytics services use cookies to evaluate your use of the website, generate reports on user activities on the website, and provide us with additional services related to the use of the website and applications. We have a legitimate interest in this.
The providers of web analytics services store the information collected through cookies only in anonymized form and process it in aggregated form. Exceptions are agreements you have made directly with external advertising providers, e.g., if you have an account with such an advertising provider (e.g., a Google Account) and have consented to ad personalization by linking visitor data with your account.
The providers of web analytics services store the information collected through cookies only in anonymized form and process it in aggregated form. Exceptions are agreements you have made directly with external advertising providers, e.g., if you have an account with such an advertising provider (e.g., a Google Account) and have consented to ad personalization by linking visitor data with your account.
More Information
Used Analysis Services: Point 4.5
Cookies on this Website: Point 4.6
More Information
Used Analysis Services: Point 4.5
Cookies on this Website: Point 4.6
4.2 Communication
4.2.1 Email: What data we collect and process
If you communicate with us via email, the following data will be collected and processed:
Email address;
Content, subject, attachments, date and time of your email;
Information about the sender (e.g., name, phone number, address, IP of the mail server).
Your data will be stored for the purpose of processing the inquiry and any subsequent questions. The justification for this is pre-contractual measures or our legitimate interests in handling the inquiry.
Involved external service providers / IT providers can be found under 4.5.
If you communicate with us via email, the following data will be collected and processed:
Email address;
Content, subject, attachments, date and time of your email;
Information about the sender (e.g., name, phone number, address, IP of the mail server).
Your data will be stored for the purpose of processing the inquiry and any subsequent questions. The justification for this is pre-contractual measures or our legitimate interests in handling the inquiry.
Involved external service providers / IT providers can be found under 4.5.
4.2.2 Contact Form / Website Chat: What data we collect and process
If you contact us via the contact form, the following data will be collected and processed:
If you contact us via the contact form, the following data will be collected and processed:
Email address;
Provided contact details (e.g. name, phone number, address);
Contents (filled fields), if applicable uploaded files;
Date, time, if applicable IP address.
Email address;
Provided contact details (e.g. name, phone number, address);
Contents (filled fields), if applicable uploaded files;
Date, time, if applicable IP address.
Involved external service providers / IT providers can be found under 4.5.
Your data will be stored for processing the request and any subsequent questions. The justification is based on pre-contractual measures or our legitimate interests in fulfilling the request.
Involved external service providers / IT providers can be found under 4.5.
Your data will be stored for processing the request and any subsequent questions. The justification is based on pre-contractual measures or our legitimate interests in fulfilling the request.
4.2.3 Communication via external platforms
We are present on social media platforms and other online platforms to communicate with interested individuals and to inform them about our activities and operations.
We are present on social media platforms and other online platforms to communicate with interested individuals and to inform them about our activities and operations.
If you transmit data to us via external platforms, such as social media or communication apps like WhatsApp, or interact with our content, the primary terms and conditions (AGB), terms of use, privacy policies, and other provisions of the respective providers and operators of the respective platforms apply. These provisions specifically inform about the rights of affected individuals directly with respect to the respective platform, which includes, for example, the right to information.
If you transmit data to us via external platforms, such as social media or communication apps like WhatsApp, or interact with our content, the primary terms and conditions (AGB), terms of use, privacy policies, and other provisions of the respective providers and operators of the respective platforms apply. These provisions specifically inform about the rights of affected individuals directly with respect to the respective platform, which includes, for example, the right to information.
For organizational reasons, communication through such platforms may involve additional external service providers / IT providers or may be consolidated through them (see 4.5).
For organizational reasons, communication through such platforms may involve additional external service providers / IT providers or may be consolidated through them (see 4.5).
For organizational reasons, communication through such platforms may involve additional external service providers / IT providers or may be consolidated through them (see 4.5).
4.2.4 Email Marketing
If you send us your personal data for the purpose of automated emails (e.g., newsletters or user journeys), we will process your data until you withdraw it or until the purpose of processing is fulfilled and there are no other legal reasons to retain it. You will find a link to unsubscribe from automated emails at the end of each of these emails.
If you send us your personal data for the purpose of automated emails (e.g., newsletters or user journeys), we will process your data until you withdraw it or until the purpose of processing is fulfilled and there are no other legal reasons to retain it. You will find a link to unsubscribe from automated emails at the end of each of these emails.
For any consent, we use the 'Double Opt-in' procedure whenever possible, which means you will receive an email with a web link that you must click to confirm. We can log such consents, including Internet Protocol (IP) address as well as date and time, for evidence and security reasons.
For any consent, we use the 'Double Opt-in' procedure whenever possible, which means you will receive an email with a web link that you must click to confirm. We can log such consents, including Internet Protocol (IP) address as well as date and time, for evidence and security reasons.
For measuring success and reach, we collect data on which of these emails are opened and which web links are clicked. We have a legitimate interest in measuring success and optimizing our marketing content.
Involved external service providers / IT providers can be found under 4.5.
For measuring success and reach, we collect data on which of these emails are opened and which web links are clicked. We have a legitimate interest in measuring success and optimizing our marketing content.
Involved external service providers / IT providers can be found under 4.5.
4.3 Organization and Fulfillment of Orders
To process requests and in contractual relationships, we use web-based applications for order fulfillment and organization. This means that your data may be stored on the servers of the providers of these applications. Your data will be processed exclusively by us or on our behalf.
To process requests and in contractual relationships, we use web-based applications for order fulfillment and organization. This means that your data may be stored on the servers of the providers of these applications. Your data will be processed exclusively by us or on our behalf.
Management of Customer Data
Accounting
Project Management Saving Data (Images, Texts, Tables, etc.)
Management of Customer Data
Accounting
Project Management Saving Data (Images, Texts, Tables, etc.)
4.4 Marketing and Tracking
4.4.1 Targeting
We want to show our offer only to those people who may have an interest in it. To do this, we use the targeting options offered by companies like Google, Meta, or Microsoft. For example, Instagram users see relevant ads according to their personal profile with the Meta company. This form of targeting is only possible in groups; specific individuals cannot be targeted. You can deactivate personalized ads in your profile settings of the respective platform. The privacy and terms of use policies of the respective website or platform apply primarily.
We want to show our offer only to those people who may have an interest in it. To do this, we use the targeting options offered by companies like Google, Meta, or Microsoft. For example, Instagram users see relevant ads according to their personal profile with the Meta company. This form of targeting is only possible in groups; specific individuals cannot be targeted. You can deactivate personalized ads in your profile settings of the respective platform. The privacy and terms of use policies of the respective website or platform apply primarily.
4.4.2 When you interact with our ads
When you interact with our ads on other websites or platforms, we receive anonymized information in aggregated form for the statistical evaluation of the success of our advertising measures. The operators of the platforms may allow us to create our own target audiences for marketing purposes based on such interactions (with our content). We can then display paid content targeted to these so-called Custom Audiences via the respective platform.
When you interact with our ads on other websites or platforms, we receive anonymized information in aggregated form for the statistical evaluation of the success of our advertising measures. The operators of the platforms may allow us to create our own target audiences for marketing purposes based on such interactions (with our content). We can then display paid content targeted to these so-called Custom Audiences via the respective platform.
The members of such Custom Audiences are not visible to us, and statistical data cannot be attributed to specific individuals unless some form of communication (e.g., through messages, comments, or likes) occurs. The primary privacy and usage policies of the respective website or platform apply.
The members of such Custom Audiences are not visible to us, and statistical data cannot be attributed to specific individuals unless some form of communication (e.g., through messages, comments, or likes) occurs. The primary privacy and usage policies of the respective website or platform apply.
4.4.3 When you click on our ads
If you click on an ad and thereby reach our website, certain data from the platform, such as information about the campaign, ad, or name of the custom audience, may be attributed to your visit to our website.
If you click on an ad and thereby reach our website, certain data from the platform, such as information about the campaign, ad, or name of the custom audience, may be attributed to your visit to our website.
This data is anonymized and combined with the analytical data according to 4.1.3 and evaluated in aggregated form.
This data is anonymized and combined with the analytical data according to 4.1.3 and evaluated in aggregated form.
4.4.4 Tracking by external advertising providers on this website
To assess the success of an advertising campaign, it is crucial to classify certain behaviors or events as successes. This type of tracking is done with cookies and/or tracking pixels (also known as web beacons). External advertising providers receive data about your visit to our website. This includes your IP address, information about your browser and device, as well as details about your individual surfing and reading behavior on our website. If you have a profile on these platforms, such information may be linked to it. For more information, please refer to the privacy policy of the respective provider.
To assess the success of an advertising campaign, it is crucial to classify certain behaviors or events as successes. This type of tracking is done with cookies and/or tracking pixels (also known as web beacons). External advertising providers receive data about your visit to our website. This includes your IP address, information about your browser and device, as well as details about your individual surfing and reading behavior on our website. If you have a profile on these platforms, such information may be linked to it. For more information, please refer to the privacy policy of the respective provider.
The advertising providers with whom we share this data can be found in section 4.5.
The advertising providers with whom we share this data can be found in section 4.5.
This measure will only be implemented if you have agreed to our marketing measures. You can revoke this consent at any time in our consent manager. For more information, please see section 4.6 Cookies.
This measure will only be implemented if you have agreed to our marketing measures. You can revoke this consent at any time in our consent manager. For more information, please see section 4.6 Cookies.
4.4.4 Tracking by external advertising providers on this website
To assess the success of an advertising campaign, it is crucial to classify certain behaviors or events as successes. This type of tracking is done with cookies and/or tracking pixels (also known as web beacons). External advertising providers receive data about your visit to our website. This includes your IP address, information about your browser and device, as well as details about your individual surfing and reading behavior on our website. If you have a profile on these platforms, such information may be linked to it. For more information, please refer to the privacy policy of the respective provider.
To assess the success of an advertising campaign, it is crucial to classify certain behaviors or events as successes. This type of tracking is done with cookies and/or tracking pixels (also known as web beacons). External advertising providers receive data about your visit to our website. This includes your IP address, information about your browser and device, as well as details about your individual surfing and reading behavior on our website. If you have a profile on these platforms, such information may be linked to it. For more information, please refer to the privacy policy of the respective provider.
The advertising providers with whom we share this data can be found in section 4.5.
The advertising providers with whom we share this data can be found in section 4.5.
This measure will only be implemented if you have agreed to our marketing measures. You can revoke this consent at any time in our consent manager. For more information, please see section 4.6 Cookies.
This measure will only be implemented if you have agreed to our marketing measures. You can revoke this consent at any time in our consent manager. For more information, please see section 4.6 Cookies.
4.6 Cookies
What are cookies and how do they work?
Our website uses cookies. Cookies are files that are stored in your browser when you visit a website. Such data does not have to be limited to classic cookies in text form. These can be cookies from our domain (first-party cookies) or cookies from third parties (third-party cookies) whose services we use.
What are cookies and how do they work?
Our website uses cookies. Cookies are files that are stored in your browser when you visit a website. Such data does not have to be limited to classic cookies in text form. These can be cookies from our domain (first-party cookies) or cookies from third parties (third-party cookies) whose services we use.
What information do we collect and how do we use it?
Temporary cookies (so-called session cookies) are automatically deleted when the browser is closed. Permanent cookies are stored for a specific period of time. Such cookies allow recognizing a browser upon a return visit. These cookies can be used to store settings, for analysis purposes, and for online marketing.
What information do we collect and how do we use it?
Temporary cookies (so-called session cookies) are automatically deleted when the browser is closed. Permanent cookies are stored for a specific period of time. Such cookies allow recognizing a browser upon a return visit. These cookies can be used to store settings, for analysis purposes, and for online marketing.
How to prevent cookies You can completely or partially disable and delete cookies at any time in your browser settings. Disabling cookies may result in visual or functional impairments of our website.
How to prevent cookies You can completely or partially disable and delete cookies at any time in your browser settings. Disabling cookies may result in visual or functional impairments of our website.